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Contact Support
iPrism Web Security
M-F 5:00 am - 5:00 pm PST
Tel: 1-858-676-5050
Fax: 1-858-676-5055

UK Support:
Tel: +44-20-33554107

EMEA & APAC Support:
Tel: 1-801-903-1751
Knowledgebase Categories
iPrism Overview
Includes FAQs and best practices

Includes information about basic, LDAP (including AutoLogin, Novell eDirectory and OSX OpenDirectory), Windows (including AD08 and AutoLogin) and OSX Authentication.

Includes how to set up filters for allowing, blocking, and rendering, filter exceptions, and custom filters.

Remote Filtering
Includes support files for Remote Filtering setup and Remote Filtering Client setup

Includes articles regarding hardware configuration and detailed specifications.

Includes appliance specifications, backup and restore, Central Management, filter list management, hardware, hotfixes, RAID, and information about upgrading.

Includes information about Citrix, DNS, IUS, load balancing, mobile networks, NAT, NTP, parent proxies, sessions and clients, SMTP, subnets, and WCCP.

Includes the iPrism Report Manager, the Real-Time Monitor, and ERS documentation.

Includes diagnostics, error messages and symptoms, as well as a Troubleshooting Quick Reference.