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iPrism Web Security
M-F 5:00 am - 5:00 pm PST
Tel: 1-858-676-5050
Fax: 1-858-676-5055

UK Support:
Tel: +44-20-33554107

EMEA & APAC Support:
Tel: 1-801-903-1751
Knowledgebase Categories
iPrism Overview
Includes FAQs and best practices

Authentication
Includes information about basic, LDAP (including AutoLogin, Novell eDirectory and OSX OpenDirectory), Windows (including AD08 and AutoLogin) and OSX Authentication.

Filters
Includes how to set up filters for allowing, blocking, and rendering, filter exceptions, and custom filters.

Remote Filtering
Includes support files for Remote Filtering setup and Remote Filtering Client setup

Hardware
Includes articles regarding hardware configuration and detailed specifications.

 Maintenance
Includes appliance specifications, backup and restore, Central Management, filter list management, hardware, hotfixes, RAID, and information about upgrading.

Networking
Includes information about Citrix, DNS, IUS, load balancing, mobile networks, NAT, NTP, parent proxies, sessions and clients, SMTP, subnets, and WCCP.

Reporting
Includes the iPrism Report Manager, the Real-Time Monitor, and ERS documentation.

Troubleshooting
Includes diagnostics, error messages and symptoms, as well as a Troubleshooting Quick Reference.